East Inc. (hereinafter referred to as the “Company”) based on our purpose, works every day to improve the value of various places and bring happiness to the people who gather there.
As the entity that customers turn to first for advice, we will continue to work together with our customers to bring new excitement to the gatherings and vibrancy of townspeople, and to the lives and interactions of local communities, thereby contributing to the realization of a vibrant and spiritually rich society. In order to do so, we believe it is also important to create a working environment where employees can work with peace of mind and be healthy both physically and mentally.

Based on this idea, we have formulated the Basic Policy on Customer Harassment in order to resolutely respond to customer harassment as an organization and protect employees from such acts.
We will continue to strive to meet the expectations of our customers, and we ask for your understanding and cooperation.

■Definition of customer harassment

Claims and behaviors from customers (including customers of business partners) whose means and modes are unreasonable in view of the adequacy of the content of such claims and behaviors, and whose means and modes harm the working environment of employees by such means and modes

■Conduct that constitutes harassment

Violence
Rants, insults, and slander
Threat and Threat
Negative and discriminatory remarks on employee personality
Long restraint
Unreasonable or excessive demanding of companies and employees posting content, personal information, etc. on social media, etc., which is unreasonable to respond beyond a considerable range of social wisdom Sexual harassment to employees, SOGI ※Harassment, other harassment, smuggled behavior, etc.

※SOGI is an acronym for sexual orientation and gender identity. Examples of acts are examples, and customer harassment is not limited to these.

■Customer harassment response policy

In order to protect the employees working at the Company, we will respond systematically in the event of customer harassment. If customer harassment continues, or if it is judged to be malicious, we will respond strictly to consultations with lawyers and reports to the police as appropriate.

■Key initiatives against customer harassment

・Clarify the Company's stance and disseminate it to our employees.
・Establish a system that makes it easier for our employees to consult and report on customer harassment

Date of enactment:　July 1st, 2025
Representative Director of East Inc.　Hideaki Nagashima
〒100-0005 New Kokusai Building 3F, 3-4-1 Marunouchi, Chiyoda-ku, Tokyo
TEL.03-6303-9111