SERVICE
Service introduction
Information desk
We draw out the needs of our customers and provide optimal and accurate information from abundant information with high-quality service.
Information desk clerks are an important entity that becomes the “face of SC”. At East Inc., we provide high-quality information services by staff with professional service skills and hospitality minds with regular skill checks. Furthermore, by placing high-quality concierges and SC attendants, we aim to increase sales and improve CS at the same time.
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POINT01Customer service ability that does not end with no
After fully explaining the rules specific to the facility, even if it is not possible to meet your wishes, by presenting an alternative as much as possible, we will embody the customer service that allows visitors to spend comfortably without ending with NO.
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POINT02Responsibility that can be solved at the site
Through the education and training program, the entire team will provide flexible response services so that each and every staff member can respond with the same judgment.
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POINT03Plus Alpha customer service capabilities
By providing plus alpha guidance to visitors, we try to provide excitement beyond satisfaction.
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Information desk
・Answer questions and give directions
・Foreign language support
・Telephone support
・Broadcast in the hall
・Baby stroller / wheelchair rental -
CS attendant
・Answer questions and give directions
・Patrol the facility
・Create a request list -
Call center
・Main telephone number support
・Email inquiries support
