SERVICE
Service introduction
EAST Research and EAST Training
To enhance customer satisfaction
East Inc. believes that the answer to SC differentiation is “creating a sales floor” and “providing services” that respond appropriately to customers’ voices and requests. East Inc.’s SC services work closely with training and research to support SC in total.
EAST Training
Manager training, staff training, industry-specific training, admission training…etc., all of East Inc.’s training is based on SC’s request.
We will combine our experienced retail instructors and East Inc.’s SC know-how to propose the best training program for each SC situation.
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POINT01A wide range of training programs to choose from about 100 menus
From basic to trend, quality and quantity training programs are full of hints to solve the challenges faced by retail stores at SC.
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POINT02Enhanced instructors who convey the know-how of famous retail companies in an easy-to-understand manner
Instructors with outstanding educational know-how will give easy-to-understand and polite lectures on tips that can be practiced at the store from tomorrow.
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POINT03Training format that focuses on raising motivation to attend
Discussion, game, group work...。 A format that focuses on improving the mindset of students will lead to an increase in attendance satisfaction.
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Manager and Leader ManagementBasics of Team Build
Build relationships of trust with membersStaff customer service skillsThorough the basics of customer service and service
Compatible with claims -
Entrance trainingBasics of customer service to staff during admission training
Pre-opening trainingCommunication of facility concept, etc.
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Inbound customer service capabilitiesLearn the culture of foreigners
Universal TrainingUniversal Manner Lecture
Universal Manner Experience Training
First of all, please feel free to contact us
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Consulting on training plans according to each SC’s request
We propose a training plan tailored to annual implementation, spot implementation, and measures of each SC.
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Can be customized to fit the student's situation
We can build effective training content according to the student's situation, such as business type and occupation.
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East Inc. supports reduction of busy SC staff
East Inc. training staff will support complicated tasks such as creating guides, setting up venues, and counting questionnaires.
EAST Research
An effective tip for attracting SC customers and increasing sales can be found in “Customer Voices (Customer Satisfaction)”.
East Inc.’s research supports the enhancement of the value of SC facilities by extracting customer voices from various perspectives.
Characteristics
■Store Coverage Survey
・Undercover investigators that can be freely set to each customer target of SC
・A store report with abundant comments on investigators highlighting improvements
・A survey report meeting that provides easy-to-understand feedback on the results of the survey to the manager
・Web reports that support SC personnel who can perform simple analysis and storage of materials
- It is possible to analyze key issues in the purchasing process
ー It is possible to extract points for improvement of the components of store operation (quality service, cleanness, grooming)
■Visitor Survey
・Effective question design consulting from a wide range of SC cases
・Gender, age and nationality…。 Experienced investigators who can conduct surveys smoothly
・A report that clearly states the strengths and weaknesses of SC
