We back up your tourist information and inbound business

East Inc. supports inbound measures such as commercial facilities, tourist facilities, and local governments.
We propose various solutions from improving the environment for accepting foreign visitors to Japan to attract customers. We will identify the strengths and weaknesses of each facility from a marketing perspective and work on effective measures.

One-stop support from hypothesis planning to investigation verification and promotion!

• Question hearing and hypothesis planning

  Understand the current situation and derive hypothesis.
  
  ・Trends of foreign tourists visiting Japan
  ・Confirmation of awareness of issues as a whole facility and region
  ・Inspection survey of foreign visitors to Japan

• Research and Policy Proposals

  Conduct research and formulate solutions
  
  ・Survey of foreign visitors and visitors
  ・Inbound marketing research
  ・Strategy for Inbound Visitors
  ・Feedback from the perspective of foreign visitors to Japan

• Acceptance environment improvement and promotion

  We attract customers through multilingual support and various promotions
  
  ・Inbound seminars and lectures
  ・Customer service foreign language training, preparation of manuals for each nationality
  ・Multilingualization of homepages, pamphlets, etc.
  ・Measures to spread SNS and increase awareness

• Staff dispatch and tourist information

  In charge of overseas sales promotion and tourist information by dispatching foreign staff
  
  ・Inbound dispatch of foreign staff
  ・Dispatch of tourist information staff
  ・Information dissemination services utilizing tourist information centers

▪Inbound Business

East Inc. operates several tourist information centers, including self-employed and commissioned, providing tourist information for foreign tourists visiting Japan. Some facilities include not only tourist information services, but also cafes, Japanese culture experiences, events in cooperation with local governments, and seminars.
By grasping the needs of real foreign tourists, it is possible to take accurate inbound measures.

• Marunouchi, Ginza (Tokyo)

  

  Operates tourist information centers for foreigners in Marunouchi and Ginza
  
  We operate foreign tourist information centers in Tokyo in multiple languages (English, Chinese, and Korean) utilizing our know-how such as information services in commercial facilities, corporate reception of complex facilities, and conference room reception.
  
  ◽︎ Tourist information in Tokyo and across the country
  ◽︎Japanese culture experience corner
  ◽︎Introduction of accommodation facilities
  ◽︎Information on traffic access
  ◽︎ Consultation on sightseeing routes
  ◽︎ Sale of goods and tickets

• Tokyo

  

  Implementation of various trainings for tourist information center workers
  
  Utilizing the know-how of operating tourist information centers that provide tourist information nationwide, we conduct various trainings for other tourist information centers.
  We provide basic customer service manners, guidance methods by nationality, information center operation know-how, etc. based on the location and characteristics of foreign tourists visiting Japan.

▪Overseas bases

East Inc. has overseas bases and is engaged in business activities that utilize the operation of commercial facilities in Japan and provide a place to promote Japanese cultural assets overseas.

• Paris (France)

  

  Establishing a French corporation to develop a base to promote the appeal of Japan
  
  In 2024, we established a French corporation in Paris as a base for promoting the appeal of Japan overseas. We have a track record of exhibiting at famous exhibitions such as Maison Eobjet and Paris International Travel Expo.

• Taipei (Taiwan)

  

  Utilizing the know-how of operation of commercial facilities, system consulting at SC in Taiwan
  
  Taking advantage of our know-how in the operation of commercial facilities in Japan, we are also developing business consulting and system introductions at shopping centers in Taipei City, Taiwan.